POOR, BAD, NON EXISTENT SERVICE FNB!

I started proceedings to have a company registered way back in December 2018. After numerous phone calls to their help desk, and even more emails sending to and fro, this company still is not able to use it's business account which was opened by FNB. The ID No's of two of the directors was captured wrongly (The ID of Director A was captured as Director B and vise versa) On 17 April 2019 a final email was sent to Molebogeng Mosuwe. On 24 April 2019 I send another email requesting her to tell me how long this procedure will take, as it is almost the end of the month and salaries needs to be paid, but there is still a hold on the business account. Guess what?? Dead silence! No reply and still no bank account! BAD BAD BAD service FNB. My wife and I are clients of FNB since 1974!