Poor attitude and service

I went in to make a card replacement, found a teller who told me to bring a decree of divorce since my account is in my ****en surname and home affairs shows my marriage surname. Few days later went back with my decree of divorce + old ID &new ID <br> <br> the teller lady told me she cant help me because the photo appearing at home affairs is not my ID photo, I showed them it was my passport photo I recently took. she went to \JOSEPH"apparently he's the 'manager'. he had no customer service at all did not even try make a plan for me to have access to my finances he was swinging on his chair and kept saying 'mam go to home affairs"