Poor Attitude and No Help at all

I would like to start of by saying that this is the first time I am using Fnb and since day one it has been a nightmare. They have a service where they deliver the card and I still don't have it. the fisrt day I was at fault by not having the necessary documents. Then i re schedule for them to deliver the card and they still confirm and when i phone to check they tell me the limits of delivery has exceeded cause I re scheduled. I spoke to a gent at Fnb he just tells me there is nothing he can do about it. I would like for Fnb to go back on my call and listen to that guys service. He sounds sad. Didn't even bother to advise me what to do so I cut the call. The worst part is that I changed because I thought the service was good.