Poor attitude

3 years ago I opened a platinum account in Sunninghill Gauteng, which FNB saw as an upgrade of my student account. So they kept the home branch as the same one I used when I was 18. Since then I have only ever used the Sunninghill branch. I then received an SMS to say that my new cheque card had been delivered to the Kloof branch in Durban. When I called the premier suit call centre, the line was dropped 3 times by FNB and I had to wait 15 minutes for my call to be answered (this is nothing new and is unacceptable for the amount I pay in bank fees. Fix it!!) I was then told that I couldn't change my home branch over the secure verified phone line, I have to go to the branch. No I don't. I pay premier bank fees for exactly that reason. I was then told my cheque card would be couriered within 5 business day. After 5 days, I had to leave a message with the call centre because I couldn't get through saying I still didn't have the card and only then did the courier call me. The courier then proceeded to not be able to perform their service timeously and effectively, and I am still waiting for the card because they \are running late"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;798507;716430;4;2;0;0;0;0;2;NULL;NULL;NULL;15/03/14 9:52;15/03/14 8:02;PATHETIC SERVICE AND BAD PRODUCT;r133551;SERVERAL;***;I BOUGHT A MACBOOK PRO IN MID JAN FOR r20 999, ONLY TO FIND OUT WHEN TAKING IT OUT THE BOX IT WAS FAULTY, THE SCREEN WOULD NOT WORK, I TOOK IT TO ISTORE MENLYN AND THEY WERE ABLE TO REPAIR IT WHILE I WAITED, 3WEEKS LATER THE LAPTOP STOPPED WORKING COMPLETELY, I TOOK IT INTO THE ISTORE ON 16/2/2015 AND HAVE STILL NOT RECIEVED IT BACK 3WEEKS LATER, THIS IS A BRAND NEW LAPTOP THAT I RUN MY BUSSINESS WITH AND THEY ARE MAKING THE SITUATION HARD NOW AND CAUSING A LOSS TO MY COMPANY NOT BEING ABLE TO ORDER AND TRACK MY SUPPLIERS, I HAVE FONED DAILY AND NO ONE ASSISTS ME, I HAVE BEEN PHONING DAILY FOR OVER A WEEK SPEAKING TO SEVERAL PEOPLE,ONE OF THEM BEING A LADY BY THE NAME OF CHARLENE AND I AM STILL WAITING FOR HER TO RETURN MY CALL, I HAVE REQUESTED ALREADY A WEEK AGO A REPLACEMENT AS I DONT WANT MY OLD FAULTY DEVICE BACK, IT IS BRAND NEW!!! STILL I AM WITING FOR FEEDBACK, THIS IS REALLY PATHETIC SERVICE AND IT IS NOT AS ADVERTISED THAT YOU WILL RECIEVE EXCELLENT SERVICE WITH A ISTORE PRODUCT, I SPEND R20 999 ON A COMPUTER THAT IS BROKEN AFTER 3WEEKS AND THEN TAKES MORE THEN 3 WEEKS TO STILL NOT GET ANY FEEDBACK ON WHEN I WILL GET MY REPLACEMENT DEVICE OR ANT FEEDBACK IN AT ALL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;793048;880232;12;2;0;0;0;0;2;NULL;NULL;NULL;15/03/14 10:02;15/03/14 8:11;GIVES AWAY TOO MUCH RITALIN TO DRUG ADDICTS;8,31E+12;Catherine Couvaras;***;I am an out-patient at Tara. File number x39911. I am a recovering drug addict and have been prescribed Ritalin for the past 4 years. I have been abusing the Ritalin ever since, I crush it and snort it. <br> <br> I am deeply concerned for other patients at Tara because I feel the medical team and staff are uneducated about the dangerous abuse of Ritalin. I have asked twice now, 2 different doctors to plzzz STOP me from taking R, never prescribe it. But they don't seem to see it as a real drug addiction. Or take it seriously. So they just say 'Let's keep you on it and train you how to take it NORMALLY'.<br> <br> There are even loopholes so I can get my drugs. It says in my file that I abuse R and Pharmacy must not give me but I don't have to take my file to the doctor on call just my script so they don't see that I'm not allowed it. This system needs to change.<br> <br> My name is Yolande Scheepers. The doctor who thinks this is a joke a joke is Catherine Couvaras. Please help. The doctors and chemist needs to know my name and that I am forbidden from taking R, in order for me to stay clean.<br> <br> Contact me on [Email Removed] ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;794129;812971;17;2;0;1;0;0;2;NULL;NULL;NULL;15/03/14 10:09;15/03/14 8:14;bad servise;;;***;The city to city bus to mpumalanga is more than 1 hour late, no communication from the office to inform us whats the delay. We being waiting since 8 in the morning;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;247227;1360;17;2;0;0;0;0;2;NULL;NULL;NULL;15/03/14 9:59;15/03/14 8:18;Baseless restriction for checking in car part;;;***;I travelled Mango Airlines on 3 March 2015 flight JE702<br> I had a small box with a metal part for our company vehicle in JHB. It was only metal and weighed around 3kg.<br> It was the only item I was checking in.<br> When asked what it was I stated it was a car part. The agent then refused to check it in as Car parts were not allowed. When asked why this was the case, there was no basis given as to safety or any other valid reason offered.<br> I ended up having to check it into left luggage R90 and then couriering it to JHB at a cost of R150.<br> I went to Kulula and asked if they had any restrictions on car parts, to which they said none. I could even have taken it as hand luggage and it would not have been rejected as there were no sharp objects and the box was small enough.<br> My gripe is that it is unreasonable for clients to be aware of arbitrary restrictions that they impose that do not have a safety aspect to them. This cost me time, money and inconvenience.<br> [URL Removed]<br> Please show me where it states on the website that car parts are not allowed?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827815;781163;13;2;0;1;0;0;2;NULL;NULL;NULL;15/03/14 10:04;15/03/14 8:32;Poor services and not delivering on his promises;7,80E+12;Rudi Pieters;***;Ons het sowat 'n jaar gelede 'n Ford Ranger by Primo Executive gekoop. Die deal is deur mnr Rudi Pieters gedoen. Dit was 'n inruil transaksie. Die bedrag wat deur hom beloof is wat ons vir ons ou voertuig sou kry het ons nooit gekry nie. Ons het net die helfte van die bedrag vanaf Primo ontvang en toe 'n bedrag van R500 uit mnr Pieters se persoonlike rekening en toe daarna 'n spotters fee van R1000. Dit het gebeur nadat hy erken het die hele storie was einste mnr Pieters se fout. Ons het bewyse. Die bakkie is afgelewer sonder 'n seil en dit was deel van die koop ooreenkoms. Die bakkie is geadverteer met 'n volledige diensrekord, maar toe ons hom ontvang het was daar 'n diens geskip. Ons sukkel nou al 'n jaar lank om ons uitstaande geld en seil uit mnr Pieters te kry. Beloftes word by die duisende gemaak, maar nie een word nagekom nie. Die meeste oproepe wat ons na hom toe maak word nie geantwoord nie. Hy is net NOOIT beskikbaar nie. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827816;689435;18;2;0;0;0;0;2;NULL;NULL;NULL;15/03/14 10:09;15/03/14 8:35;Appauling Service all together!! There's more too;9,00E+12;Ashley;***;I had my furniture dispatched from CPT to JHB, organised by my sister. The goods were dispatched on the Wed and scheduled to arrive on the Fri. Like any courier company, prior to delivery the person receiving the goods should be contacted to arrange for actual delivery. Correct? So Biddulphs pitch up at my complex, my partner and I get absolutely no phone call to say that the truck is there with the goods. Now, 1- my security will not let you in if no one is home and 2- after 5 no deliveries are allowed, BUT had I been informed of the Biddulphs schedule or notified about the rough estimated time, I would have arranged for delivery to take place whether it be 10pm at night!! YOU HAVE NO EXCUSE ASHLEY!! YOU AND YOUR DRIVERS FAILED TO DO YOU JOB AND NOW PUT ME AT A DISADVANTAGE!! Ashley claims that the goods were booked with my sister and had no idea who on earth the person on the receiving end is, scary isnt it?<br> <br> Apart from all of this, the customer service my sister and I received from Ashley was ABSOLUTELY and UTTERLY DISGUSTING (this alone being an understatement)!!! He shouted at us both and spoke over us not giving us a chance to speak. My sister being in CPT and me in JHB.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;779693;880932;13;2;0;0;0;0;2;NULL;NULL;NULL;15/03/14 10:25;15/03/14 8:37;Order of car parts, no delivery;61918;;***;We ordered car parts from Value Motor Spares Silverton last week saturday, and we were told to come and fetch them the following week on tuesday. We have been going to the store to fetch our order from tuesday till thursday, and we never received them, we always got a date extension. Today we went to go and fetch them, but they told us there's just one kit of the order left, and we were refunded. Even with them promising to call us as soon as the stock has arrived, never happened. It was a total inconvience, and the time spent going to the store and fetching our order, would have been used to go to other stores and getting our parts there. A total inconvience and a disappointment as well, because the store manager himself didn't want to handle this query, but sent it directly to his floor assistance. Never going back to that store, don't want to be inconvienced like that again. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822127;688462;20;2;0;0;0;0;2;NULL;NULL;NULL;15/03/14 10:32;15/03/14 8:41;bad;9,11E+12;;;I arrived at mac Donald's placing a order of 6 mac ****ins after 25 minutes i still did not received my order. The waiter asked m numerous times to go and park in the parking when i refused they got rude.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827818;163;14;2;0;1;0;0;2;NULL;NULL;NULL;15/03/14 10:43;15/03/14 8:46;TERRIBLE SERVICE;9,20E+12;management;***;After numerous struggles at the Spar brach at Mooikloof I have decided that it is time to lay a complaint. Almost two weeks of getting to spar only to find that the veggies rack is constantly \empty\"" or \""out of stock\"". On the morning of 14 March I sent my Boyfriend to buy a few things only once again to find that most products are not available or out of stock. I phoned the manager- who is absolutely so shockingly rude to customers over the phone"