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i.r.polly i.r.polly
1 reviews | Active since Dec 2016
20 Dec 2018, 08:27
Poor attempted "delivery" of card
Why is it so difficult for me to receive my new card?
FNB's couriers contacted me on two instances now to make arrangements for them to deliver my card. On both occasions it was agreed that delivery would be made between 12H00 and 16H00. Yet the driver decided to try to deliver at roughly 10H00 on the 1st occasion and called me at 9H37 telling me I must be at my house in 10 minutes to collect my card (my work is 45Km from my home). Why bother making an appointment when you fail to honor it? I make arrangements on my end to ensure I'm home at 12H00 yet you don't honor your side of the agreement!
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FNB (First National Bank)'s replyOfficial
20 Dec 2018, 11:09Good Day Mr Van Heerden,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply20 Dec 2018, 11:09
Official
Good Day Mr Van Heerden,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***