JO
Jan O

1 reviews | Active since Aug 2013

06 Nov 2017, 12:18

Poor ATM service

Good day I was busy using the ATM deposit money and while I was busy the ATM restarted while my money was inside it but it only rejected my card and keeping my money. I was waiting half an hour till it restarted it and some lady told me to use the other ATM but I explained to her my money is still inside and she told me she can see some money wasn't capture but I still wait to see if my money was rejected. Now i was given a ticket and still have to wait in a queue while my money is still outside in a atm now i must fill vorms in and have to wait till 1 day someone with more eagerness to see the severity of my probleme

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2017, 14:22
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)