Poor assistance when trying to settle loans

Att: Emma Mer,

It is with great regret that I am logging this complaint, my experience trying to settle my personal loans have been most frustrating to say the least. DirectAxis: atleast I obtained the the settlement value, bank account details, ref. and atleast 5days to pay however I paid the within a day (last week) and now I await the "Paid up letter" which I e-mailed and called for but still have not received it.

FNB loans, this is just an absolute nightmare, I am getting scattered & inconsistent feedback and the sad part is i am trying to settle not in arrears, neither have I missed a payment but for a week it's just ridiculous service. I would appreciate resolution at the soonest, I require a paid up letter for DirectAxis, 2 settlement letters for the FNB loans with a bank account not the loan accounts that I can pay the settlement values into using their respective references (I bank with another bank and I cannot load the loan accounts as a bank account) and the timeframe that the settlement quote is valid for. I am failing to understand why this is such an frustrating process nowadays