Poor assistance from the credit card division.

I was trying to get hold of someone from customer service for some help from 10:30 this morning until 4:30 this afternoon. They always put me on hold claiming high call volume. That is a lot of ****. If you cannot attend to me then don't accept my call. I'll call back again. Even after waiting for more than 10 minutes at a time you cannot attend to me. However the people who eventually assisted me were very friendly.