POOR ASSISTANCE

We took out a study loan 13 years ago. A life policy was seeded to FNB. The policy matured but is still in the procession of FNB. The account cant be traced because is paid pf. no one to assist to get a person to talk to about clearing the life policy. emails sent with absolutely no reply. Every consultant in call centre give a different email address or another telephone number. When required to give us the telephone number of the policy department - the answer was: they do not work with telephones they are only admin staff.<br>