Poor appalling & degraded service

It is with regret that one has to take time writing this review. My experience begins with a Payshap payment to a self-employed Small business owner which confirmed on the app to have successfully gone through only to later learn that no money was received on the 14th Nov. I made countless calls to FNB Contact centre from Monday 17th Nov to 20th Nov. The first call resulted in a confirmation that the banks platform had experienced technical issues and that my payment would reflect by the morning of the 17th. Subsequent calls led to much frustration, belittlement, dropped calls and confusion with consultants stating the case is under investigation, I need to wait 24hrs to 48hrs to 7 days. Meanwhile an SME owners inconvenience and impact is disregarded and no urgency is afforded this case. I have had to prove, convince and plead with all I spoke to that indeed there is an issue. This level of degraded service given the circumstances is just appalling. I wait with no confidence for positive feedback until someone decides this issue requires attention…Disappointed, Disheartened, Discouraged.