Poor and Uneducated Call centre Agents

I Have tried on several occasions to get hold of FNB, the uneducated consultants picks up mu call, and continues to have a friendly conversation with his friend not knowing that my freaking airtime is getting finished, then when i drop the call and phone again, same sh*t story, you can here the consultants playing with the keyboard or whatever this Professional of a company does, when They want their money they call you a thousands times, but when you call in for a settlement letter, these uneducated so Called Professional of call centre that FNB calls them, doesnt call you back or laughs and have a conversation with their buddy, my airtime got finished on 2 occasion, FNB has the worst call centre ever, unprofessional, no feedback, no experience people, you sometimes have to tell them how to do their job. this is pathetic coming from FNB...then they wonder why clients are leaving!!!! get a professional to contact me, or give your books away and let someone else collect on your behalf.