Poor and uncaring service

<p>I opened up an easy account with FNB for salary deposits and normal monthly expenses and had no hassles with the account,until the beginning of January where R2670 went off as a debit order,i enquired by calling their general enquiries and was advised that the reversal will be actioned,that did not happen.Feb R1440 went off,i made endless calls and i was eventually told i need to email a form for the disputes and guess what no reversals have been made and im currently owed R4110 and not even a single call from FNB advising me about the progress and i eventually escalated the matter to complaints department still nothing instead the debit order deduction goes off and have to call for the reversal even this morning it went off R1800 but this time i did not have funds and therefore my account has a negative and i still havent received back the R4110 i dont know who is this simplystorma vendor and was not even informed about this loaded debit order so that i can put a stop to it.</p>