Poor and Rude Service

I had an issue with my credit card after upgrading my account, where payments were duplicating. I entered the secure chat to query the issue. after being put through to the private clients credit card division and re-explaining my issue the first lady Bongiwe, who took 6 minutes to reply, ended the chat after I took 2 minutes to reply. On my second attempt I was put through to Tersia. I had to again restate my issue. Tersia was adamant that my balance was correct as that's what the systems says and there anre no duplcate payments. I stated that there must be an issue with your system because my balance is incorrect. Tersia rep**** in bold "NO the amount is correct" and then immediately ended the chat. I then called through to the private clients division and was very quickly told that they have been experiencing an issue where virtual cards have been duplicating payments.

FNB, how pathetic is it that your consultants do not know about quite a critical and broadly experienced issue. Further more that they fight a customer about being correct when they are clearly not. Do you vet your employees? Do you train them? Is that how you allow them to service what you would call your 'Higher value customers'?.

I am honestly astounded by my experience today and that level of service is unacceptable.