Poor and Pathetic customer service

I hope this email reaches management I called yesterday with regards to my enquiry and my appeal for assistance. Was told to send email to ***. Not even an email to acknowledge receipt thereof I called again this morning requesting to speak to a team leader or manager. The agent advised ALL managers in a meeting till 12pm and she will get the manager Cynthia to call me as soon as possible. At 1pm I called spoke to Elizabeth who told me they working remotely and I can't be transferred to Cynthia. What **** is that? I requested Elizabeth to then email Cynthia and CC me in that email requesting to call me. It's almost 4pm still nothing. Not to mention calls made to *** and calls being dropped or not answered. This was a simple request as agents could not assist me. But if I am needed to sign up with FNB for some sort of package or insurance deal, they would hound me.