Poor and Patehtic customer services from FNB

To whom it may concern:

I am disgusted with the service that I have recieved from an agent at FNB. I called into the call centre on the 3/09/2018 at approximately 10am on the number ********** 000 . I selected the options to go through to the revolving loans department. A Guy by the name of Julian answered, apart from me holding on like 20 minutes to get through to him, he has the damn nerve to place me on hold for another +- 25 minutes until the call was rerouted back to the main menu. All he went to enquire was an alternate option to my query. I mean almost 30 min??? its more like he went on break. That is ridiculous!!!! for all I know he probably placed me on hold to have a chat with his mates!! And besides it was an international call that I was calling from. Total disregard for customer services and clearly he shouldnt be working there. FNB please improve on this poor service as we as clients pay very high bank charges compared to other banks to ensure the services you suppose to be providing are efficient and professional. Please up your standards of operating before you began losing loyal clients like myself.

thanks