POOR AND NO RESPONSE FROM FNB

FNB Complaint *** I emailed RPCB Complaints *** & Mkhize, *** on 24 April and 30 April 2025 and have not got a response from FNB. Having reviewed the contents of your message, I wish to raise the following points for your urgent attention:

Contrary to the reference in your email regarding a "subsequent telephone conversation," I have not received any calls from either yourself or any representative of FNB since lodging my complaint.

Please find attached the following documentation for your review:

Clearance certificate from the debt review company confirming that account number *** has been settled in full.

Letter from FNB confirming settlement of loan account number ***.

Email correspondence with FNB confirming the settlement of other loan accounts, for your reference.

I remain extremely concerned that interest continued to accrue on the account from April 2023 to date, without any communication—whether by phone or email—from FNB advising that the account remained outstanding.

Given the documentation provided, it is clear that there has been a failure on FNB’s part to ensure that the status of my accounts was correctly and timeously updated in your systems. This negligence has had a negative impact on my credit record, for which I hold FNB responsible.

I hereby request that you:

Immediately update my credit status to reflect the correct and current standing of my accounts.

Confirm in writing once this has been actioned.