Poor and *********** customer service

<p>Opened accounts for my kids recently. I filled out the necessary details and fairly soon got contacted and thought all is well since the cards were on their way. Got the cards had all the paper work ready and had happy kids. When I tried to transfer money to the accounts it gave an error. So I spent 23mins of my live and airtime on the fnb call centre line to be assured that the cards have been linked and is ready to use. Tried last night and today to transfer money to their accounts, but no joy as the errors persisted. So spent another 15 minutes on the telephone line. 7 mins holding on for someone to help me. Just to be put on hold and then handed off to someone totally new to whom I had to repeat myself. This lady indicated that I have to visit the branch because the accounts were opened online. When asking that management phones me back because this was never stated as a requirement she put me back into the ivr queue. FNB you sorely disappointed me again! </p>