Poor and care free attitude

Item: FNB (First National Bank)
Rating: 1
Author: Thobile N

I took a contract with FNB connect in December 2017. The phone recently gave me problems of not making outgoing calls and no incoming calls with no missed calls showing after someone phones me and I contacted their technical support desk. They advised me to perform some moves on the phone and is completely died. How could this be? Upon telling them that the phone died, they did not have the decency to arrange for a curtesy phone considering the repairs will take up to 14 days or more. What kind of cruelty is this? I am appalled

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Replies (2)

FNB (First National Bank)'s replyOfficial

16 Nov 2018, 10:59

Good day Thobile Ndungane,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.

I have referred the matter to FNB Connect and Smart Devices who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply16 Nov 2018, 10:59

Official

Thobile N's updateReviewer Update

16 Nov 2018, 15:10

What an arrogant attitude,laced with rudeness from the Team Leader at the FNB Connect Call Centre

Thobile N's update16 Nov 2018, 15:10

Reviewer Update

What an arrogant attitude,laced with rudeness from the Team Leader at the FNB Connect Call Centre