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emmanuelr E

1 reviews | Active since Feb 2016

13 Jul 2022, 20:45

POOR AND BAD SERVICE

I am actually annoyed/fed up with these up and down that FNB is giving me, The last time I spoke to you I confirmed submitting the right Will that Zorena confirmed to be okay and you promised to revert back to me in few days of which you did not. The version that was submitted on the 23rd was not a copy, Why is everyone making an excuses for doing the job they are being paid for. You guys must just tell me if you do not want me to use your institution. I cannot be driving to bank city everyday to drop off a Will since I have submitted the right version. This has resulted in my ebucks level being delayed to be updated as well.

Regards Emmanuel *** or ***

From: Mitchell, Nicholas <***> Sent: Wednesday, 13 July 2022 16:03 To: Emmanuel Rikhotso <***> Cc: *** Subject: RE: Your Will - Complaint Ref ***F - [External Email]

Hi Emmanuel,

Thanks for the email and drawing this to my attention.

The Will is in custody and is correctly signed – but our custody team recorded that the version signed on 23 June 2022 was a copy, and not the original. Only originals should be lodged.

I have asked them to double check and verify this – they do of course check, but I want them to confirm.

Kind regards

Nicholas Mitchell ***

Solutions Specialist Invest Pillar - FNB Fiduciary

LLB (UPE); PGDip Fin Plan (UFS); CertDEP Attorney, Notary & Conveyancer of the High Court +27 (0)*** / ***

First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App.

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emmanuelr E's update14 Jul 2022, 14:00
Reviewer Update
Worst Customer Service i have ever dealt with, They should actually change their slogan of "How can we help you" since they are not helping at all. I have been submitting my Last Will of Testament since May this year with back and fourth driving to Bank City branch in Johannesburg wasting my petrol at this time of economic difficulties, The Last Will of Testament i submitted was on the 23rd June this year (2022) to the manager on duty. She made me a copy and i left , two weeks later i am told that i submitted a copy yet they made a mistake on the branch and mix up some pages with the copy they returned to me and guess what?, I AM THE ONE TO BE BLAMED as if i personally made that copy on the branch, This has caused so much frustration that they want me to resign a new Will and it has also resulted in my ebucks level not being increased until date. And i am the one to be blamed for this sabotage.