Poor and bad customer care

I'm so disappointed and hurt that I've worked so hard to keep a clean ITC record, only for you to mess it up. I paid up the fnb connect account I had with you around 2022,it's been reflecting as well on ITC as paid up and closed ever since. Now apparently the account is active and reflecting on the system as owing and minus on your banking app. My savings account is no longer on the app and was replaced by this new account named device. Sort this issue and remove that negative status from my ITC.