Poor and apathetic service from FNB

I am a trustee in a body corporate and we recently opened an account with FNB. I had endless frustration with this bank since then. Their systems are complex, the attituted of staff at the branch is apathetic, and they never phone back when they say they would. There is a problem on the app on my phone for two months now!!! Every time I am told the IT people are working on it, but to no avail. Thus morning, as I wanted to make a payment, I received the same error message. I cannot go up amd down to the branch to fix every single little issue - why do they have online banking if I need to go to the branch every time to fix something.

I am an accountant and have worked with Nedbank and Standard Bank in the past. I have not had 10% of the issues over many years that I had with FNB in 7 motlnths. If I had my way, I will move this account immediately!