Poor after service

<p> </p> <p>I purchased a mobile phone via the online system with FNB. A week after i purchased the Sony M4 Aqua it had problems charging and the device had to be sent back due to this fault. I was then informed that i will receive a new phone. A few months later i encountered another problem as the inside LED screen got damaged (how this happened i have no clue) as there was no physical damage as can be seen on the phone itself. </p> <p>Im now being told that the warranty does not cover this. The warranty was never explained to me and i can understand if there was physical damage but there is none. Its very disappointing as the phone is just over six months old and now im left with damages that i need to not only pay for myself as advised by the Ismail Rajan from SSS Cellular as seen in the screen shot below but i still have a large amount that needs to be paid to FNB for a phone that i cannot use.</p> <p><br />VERY DISAPPOINTING!!!</p> <p> </p> <p> </p> <p> </p>