Poor

Poor service received from FNB. After my sister was holding the line for 40minutes, the consultant couldn't assist her with her query due to fnb system glitch on authentication processes on the App. We asked if there is no other security check/verification process that they can do besides the app cause what if a customer does not have data or a smartphone. The consultant referred her to the branch. I mean, we wouldn't have called in if we were able to go to a branch. Her account was debited and left in a negative balance of R10 000. This does not make any sense as she doesn't even have an overdraft facility. Call centre has no sense of urgency or customer service.