POOR ADMINISTRATION AND SERVICE

<p>On the 31st March my partners and I called on FNB Vryheid to "add" me to the accounts and open up online banking transaction capabilities. We informed Gugu that my partners was leaving for Canada and as such it is imperative that I have internet banking transactional capabilities. On the 15th April 2017 I realise I do not have internet transactional capabilities. I again call at FNB who advises me that they failed to provide my partners with a form to sign. They give me the form which I forward to my patner who signs it and forwards it to FNB. Today is the 1st May 2017. After no less than 3 more visits to our FNB branch, Over 20 telepohone calls including 6 calls to FNB from my partner in Canada I still have no online transaction capabilities and no one is willing to assist me or my partner. We phone, speak to a person and get a reference number only to call back 5 minutes later to hear that neither the person or reference number exists. My partners also has now been locked out of his online banking profile on all of his 8 accounts and 3 different profiles. FNB what a mess you have made of our business as you have left us unable to access the funds we need to pay our accounts. This is my second Hello Peter complaint and yet nothing is done. This a mess FNB created and they expect me to fix in a manner that they cant even tell me how. One month later I have no choose but to move to another bank tomorrow. I am astounded and frustrated by the gross negligence and carelessness shown by FNB. FNB the bank that use to be good. Good riddens FNB. May our paths never cross again.</p>