Poor admin when opening FNB Business account

I opened a business account with FNB and submitted all the required documentation requested by their onboarding/compliance department. The process has been unnecessarily delayed without proper communication.

Despite complying with their requests, my account has still not been finalised and funds deposited into the account remain inaccessible. What is most concerning is the complete lack of communication and meaningful feedback from FNB regarding the status of the account. I have also received conflicting information and misleading responses from both the branch and the call centre, which has made the situation even more frustrating.

This delay is negatively affecting my business operations, and repeated attempts to obtain assistance or updates have not been properly addressed.

I understand banks have compliance procedures, however holding client funds while failing to communicate or provide timelines is unacceptable.

I am requesting urgent intervention from FNB to:

* Finalise the account process * Provide clear reasons for the delay * Restore access to the funds being withheld

I would appreciate immediate attention to this matter.