JK
Jonty K
1 reviews | Active since Mar 2009
01 Dec 2015, 13:22
Pooor Service
I opened a new cheque and credit card with FNB during October 2015. I app**** for a Gold account, but my cheque account was upgraded to premium, but not my credit card. The agreed fees for the credit card was R 40-00 which included ebucks services. FNB took as from 20 October 2015 R16-50 plus the R 40-00 from my account that was not agreed upon. I phoned on 25 November 2015 and the lady I spoke to said they will contact me back with feedback, but as usual on 01 December 2015 nobody phoned me as a premium client. Please this is the only way I can get FNB to contact me, so please contact me.
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FNB (First National Bank)'s replyOfficial
01 Dec 2015, 14:45Hello ask131,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 824873.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 824873.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply01 Dec 2015, 14:45
Official
Hello ask131,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 824873.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 824873.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)