POOOOR SERVICE

I opened a savings account with FNB for my daughter when she was little. When she turned 18 we changed the account to her own name and changed it from a savings account to a Gold Cheque account in the Secunda branch. We drew statements on her account and saw that it was still in MY NAME. We went back to the branch and told them to delink the two accounts as I am still receiving her transaction emails on my email address and the bank statement is still in my name. They told us it was fixed! This month when she wanted to take out an Istore contract they requested bank statements AND THE STATEMENT IS STILL IN MY NAME!!!! My daughter is 24 and have been using her account and banking app now for the last 6 years but still this problem persist. This is unacceptable as we cannot be associated at an Institution under one umbrella as this is HER account.

After numerous calls to the call center no-one in FNB seems to know how to delink the short name on her account to her own name. I am fed up and need answers!!!!!!!!!!!!