poo service

Hi , <br> <br> I pay my credit card up to date every month to no fail and then use it for groceries and petrol .<br> <br> this month I paid it up again as per usual and then when to go buy groceries , then when I swiped my card their where no fund available .<br> <br> so my wife checked on my account and saw that R3000.00 is just gone , I went to FNB and was told that I was selected for a campaign were the decrease your credit to help with future dept.<br> <br> I told the lady that I want everything back the way it was and i was told they cant do anything , I have also send numerous mails and no response till now.<br> <br> needless to say I cant buy groceries this month thanks to FNB!<br> <br> In my eyes they stole the money from me cause what if I didn't pay in R3500.00 this month would they still have decreased my credit i doubt the waited for me to pay it up in full and then took the money WITHOUT NOTICE and without any settlement agreement or nothing , what type of bank does that and then just never return any call or mail.<br> <br> FNB advertises on the radio 55 days free interest mine was paid 30 days.<br> <br> I am going to close my account and go somewhere the really want to help and not pretend that they want to!!<br>