Policy HCP*** I've submitted a claim which reached their timeout Friday

Policy HCP*** I've submitted a claim which reached their timeout Friday. On the 8th of September I've received required documents from Thulile the claim assessor, I sent those excluding 1 document which I would get by the 9th then on the 9th when I was about to go get the requested outstanding document she changed and send the new required documents which excluded the 1 which I didn't send on the 9th so I resend those although it was sent several times n I confirmed if there is something outstanding on the 9 and they said no. On Friday when I demanded to speak to her after proving that she is doing wrong, she then changed and said I must forget about that medical report and send another pathology. She was starting war by making sure that I suffer after giving evidence that she was out of the line. I need my money today and I'm no longer comfortable with her and I'm doubting her outcome as she wanted me to feel her pressure.