Policy cancelled without my authority

I took up a Legal policy with FNB in 2014 i think in December. I call in this year at around february - FNBREF#***0. To my surprise I could not be assisted as the policy only started after I had app**** for a Maintenance case. I could not be assisted. I let that go. Now today I contact FNB again as I need Legal assistance to my even greater surprise I was told i do not have an active policy with FNB. Consultant told me he does not know why my policy is cancelled and will not be able to advise. All he did was give me another number for one of their other departments. WHAT IS THE POINT OF THIS POLICY IF WE YOU ARE NOT ABLE TO ASSIST CLIENTS??? I WANT A REFUND OF ALL MONIES THAT I HAD PAID TO FNB FOR THIS LEGAL PLAN AS IT HAS NEVER WORKED FOR ME ALSO IT IS NOW CANCELLED WITHOUT MY REQUEST!!!