Policy Cancellation
<p>I took a debt protection plan with FNB, now I no longer need it because I am currently unemployed. I called them last year January to cancel and stop with the debit order since is affecting my account, they told me to send an email to ********** which I did on the 5th of January 2017. Today 8 March 2017 am trying to get hold of them still no luck been holding cose to 45min transfering me to one person to another. Can I be assisted please because I do not have money to pay the policy. </p>
Good day Ms. boniswa-wittes
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. boniswa-wittes
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***