Policies are lies.

So I just saw my bank being -1550 in debt .... at what point does policy kick in of my debt protection kick in .... I mean I was promised when I can't pay they would kick in and help. For 2 months I haven't touched my account and I just built up debt. So FNB is one of those banks who sell lies . The policies are **** and they make you pay for it. So soon I will close all accounts with you because you dishonest and chase money and client satisfaction is the lowest priority on your list.