Pointless 'Premium client' status - still the same poor service

Once again FNB has dropped the ball. I opened 2 myfirsavings accouts for my sons as FNB advertised these accounts making it sound so easy & convenient to do. I following the instructions online & opened the accounts, or so I thought.... I got confirmation that they were opened & when I logged onto my online banking the 2 accounts were linked to my account. I immediately tried to transfer R100 into each of the accouts however got error messages. I thought maybe they needed a day or so to activate so kept trying every day for a week. Eventually I contacted my "Team of bankers" as I have a premium client. After telling me things like 'restart the app' which obviously wasn't the issue they eventually said I needed to send them a copy of my ID & address for FICA purposes! I mean I have been a client of theirs for 20 years & now suddenly they need a copy of my ID as if they don't already have this on file... No where on the site did it say I needed to send this to them & no one had contacted me to tell me this either!

Nevertheless I emailed the documents through to the email address provided. A few days passed & the accounts still weren't working so I contacted FNB again. This time all 'my team of bankers' could tell me is that there is a still a FICA hold on the accounts so I must phone the FICA department! They couldn't tell me what the issue is or even offer for the department to phone me (again what's the point of being a premium customer?!) And again no one contacted me to tell me there was an issue - it's only because I keep contacting them.

So tired of the continued pure lack of service from FNB. Ever since they did away with private bankers - so there was at least someone I could have a relationship with & phone if there was an issue, you are now just a number just like any other client always speaking to a different person who never seem to know what is going on.... Might as well move back to Investec!