KM
Kubie M

1 reviews | Active since Aug 2011

04 Aug 2017, 09:50

Pointless complaining! Service is terrible

<p>So i complain and i get someone from the resolution centre to call me with no resolution and tells me to do a recon on my statement.</p> <p>Still cant account for where the money has been allcoated.</p> <p>Talks about other funds that i allocated money for and still cant tell me why my account was debited for 770 from personal loans when i did not agree to this</p> <p>Its time to move banks!</p> <p> </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Aug 2017, 10:09
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)