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Dineo S

1 reviews | Active since Apr 2012

24 Aug 2017, 10:53

PMT Honfee

I have noticed that an amount of R110 was debited on my Platinum Cheque account on the 24th Aug 2017 with ref no: #Pmt Honfee.

I don't understand why FNB allowed a debit order of R70 to go through my account then charge me R110 for Honfee this is ridiculous. Please reverse back my money.

FNB IS A ****.....MOVING TO NEDBAN****!

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2017, 11:13
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged and the reference number is ***NF.

I have escalated the complaint to the relevant department and have requested that they provide feedback.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option on)

DS
Dineo S's update24 Aug 2017, 15:31
Reviewer Update
Complaint resolved! Thank you so much, really appreciate your speedily response to the matter. Now a happy client.
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2017, 16:39
Official

Good Day

Thank you for your postings and changing the review status.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact us on ***.

We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)