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thamsanqa M
1 reviews | Active since Apr 2013
01 Oct 2019, 20:26
Pledge account without authority
I have a business account with Fnb. I received payments and vat refunds into the account. Audri, one of the fnb investigators pledged my funds on the account without taking the effort to contact me. I now have Bill's I need to pay and she is not answering my phone. Poor banking and bully tactics from this bank
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Oct 2019, 08:56Good day Thamsanqa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply02 Oct 2019, 08:56
Official
Good day Thamsanqa,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
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thamsanqa M's updateReviewer Update
02 Oct 2019, 11:16Thank you for the feedback, but it is not good enough as the whole situation could have been avoided only if one person saw the need and have the power to willy nilly do as they please. What happened to consulting the client first ?
tM
thamsanqa M's update02 Oct 2019, 11:16
Reviewer Update
Thank you for the feedback, but it is not good enough as the whole situation could have been avoided only if one person saw the need and have the power to willy nilly do as they please. What happened to consulting the client first ?