PLEASE URGENTLY CALL ME

Item: FNB (First National Bank)
Rating: 1
Author: Adele L

PLEASE CONTACT ME URGENTLY - I have made a payment via online and I want to reverse it as I have cancelled the order, i have been holding for over 45 minutes and been transfered 4 times. PLEASE URGENTLY CALL ME!!!!!!!!!! someone with the know how on how to recerse a payment. MY 2nd COMPLAINT - peter mmokoa - call time 10H44 - please pull the recording and listen to how he actually rudely challenges my request that then turned into an actuall instruction and he still carried on challenging me THE CUSTOMER!!!!!!!!!!!!!!!!! disgraceful

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

30 Nov 2016, 11:18

Good day Ms. dambyrwal

Thank you for reporting this matter to our FNB hello Peter complaints centre. Kindly note that we have logged this matter to our online banking segment stressing that they should contact you as soon as possible. The reference number in this regard is as follows: ***.

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply30 Nov 2016, 11:18

Official

Good day Ms. dambyrwal

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

30 Nov 2016, 15:58

Good day Ms. dambyrwal

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply30 Nov 2016, 15:58

Official

Good day Ms. dambyrwal

You will receive feedback in 24 to 48 working hours.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***