MR
Mabore R
1 reviews | Active since Mar 2013
08 Nov 2018, 09:12
Please Update Consistently
I have a problem with FNB when it comes to updating on ITC for my temporary loan. They take 24 to 48 hours to update on ITC when I take out the loan. They will however not update when i pay it off. The last time i needed to even log a dispute first for it to be updated as paid. FNB asked me to even send my credit report first before they help.Please be consistent with this things as it reflect badly on me as a consumer and affects my affordability if the information is inaccuate. My score at transunion is negatively affected and i tried to write a note to my banker but I am still for feedback l waiting even now. You ask us how You can help but You do not help when we ask.
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Replies (1)
FNB (First National Bank)'s replyOfficial
08 Nov 2018, 09:37Good day Mabore,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply08 Nov 2018, 09:37
Official
Good day Mabore,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)