LB
Lullu B
1 reviews | Active since Jan 2018
28 Jan 2020, 09:19
Please train your staff when it comes to digital banking!
Please tell me why your online banking app is suddenly so useless? Are you guys no longer training your employees? They seem to know absolutely NOTHING and I blame FNB, it is not their fault! PLEASE TRAIN YOUR EMPLOYEES WHO ARE USING ONLINE BANKING TO ASSIST CUSTOMERS! All they seem to do know is give phone numbers to call different departments instead of trying to understand the issue and resolve it. Then what is the whole point?????????? I am so fed up, I honestly am.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
28 Jan 2020, 11:57Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply28 Jan 2020, 11:57
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***