Please Take The Call

I wanted to talk to there 'collection' department to arrange or talk to them regarding a payment option, but it is impossible to talk or get hold of anybody.

I contacted FNB call center and they placed me through to the collection department and the line went dead. I phoned again and this time they gave me the direct number ***) and transferred me and again the line went dead.

I phoned the collection department directly and was holding the line for what felt like for ever, then I decided to take the call b ack option. They then request your name, number and short message after the tone. The only problem....No tone, the line just disconnects.

This option I tried several times, so I ask, how the hell do I talk to these people? But believe one thing, if they want a payment from you then they are quick on your case, but when you need help it mission impossible!!