SS
Shelby S

1 reviews | Active since Apr 2014

11 Jan 2016, 10:09

Please stop phoning me

Over the past three days i have received phone calls concerning Funeral Cover, during the first phone call on the 7th January 2016 I stated that my family is covered by a company and I would not be interested, she carried on talking to which point I put down the phone. Numerous other calls were made to me over the weekend which I did not answer. Today 11th January, I received another. I asked the lady if it was about Funeral Cover to which she said yes. I again stated I am covered by another company with my family. To which she asked if its because I can not afford it. Please ask them to listen to your clients as it is very frustrating! I have been with FNB since 5 years old (my parents opened the account), please don't annoy loyal clients like this as I still love the bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2016, 10:29
Official
Hello Shelbz,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 845991.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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