RN
Rudzani N

1 reviews | Active since Jan 2014

02 Feb 2016, 13:51

Please Stop harassing me

More than 3 years ago I joined a government department. A cellphone was allocated to me ***. Last year I started getting four calls per day from FNB looking for Joyce Thulare. My efforts of explaining to FNB that I am not Joyce Thulare fall on deaf ears. I tried blocking the number on my side through Rejection list, but it confuses my log. I called the number *** requesting the email address of the manager; I was told I can not be given as it is not allowed. I sent an email to [Email Removed] the calling continued. I called the number and pleaded with the lady.<br> The calling stopped but now the SMSes. I just received one saying \We have not been able to get hold of you about your debit order, call us on ***\"<br> Can FNB please stop harassing me."

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2016, 14:32
Official
Hello Rudzambilu,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 860834.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)