SN
Simphiwe N
1 reviews | Active since Jan 2017
30 Dec 2024, 10:31
Please send me my recording
An FNB AGENT called earlier this year to sign me up for credit card insurance. Now that i’m unemployed i try claim & i’m told when i took the claim i was unemployed so i couldn't be covered for unemployment benefits.
So i asked for the recording to be sent to me & nothing has been sent to this day. Please can i get the recording that was made on the day i signed up for the credit card insurance.
Regards
Helpful (0)
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Replies (2)SN
Simphiwe N's updateReviewer Update
01 Jan 2025, 06:51Please note i was sent the incorrect recording.
There is another longer recording that was had where we had a longer dialogue about the product i was being sold. I even remember some of the key talking points that we had on that call. Can i please be sent the correct recording.
There is another longer recording that was had where we had a longer dialogue about the product i was being sold. I even remember some of the key talking points that we had on that call. Can i please be sent the correct recording.
SN
Simphiwe N's update01 Jan 2025, 06:51
Reviewer Update
Please note i was sent the incorrect recording.
There is another longer recording that was had where we had a longer dialogue about the product i was being sold. I even remember some of the key talking points that we had on that call. Can i please be sent the correct recording.
There is another longer recording that was had where we had a longer dialogue about the product i was being sold. I even remember some of the key talking points that we had on that call. Can i please be sent the correct recording.
SN
Simphiwe N's updateReviewer Update
02 Jan 2025, 11:48Hi, again i was sent the incorrect recording.
Now i’m starting to think this is deliberate because why would you do that twice. Below is a screenshot of the recording you keep sending, u’ll see it’s 1:20 and u’ll also see the ref number linked to it. This call ends with me saying i can’t talk right now.
https://snipboard.io/R5r6ZF.jpg
There was another call which was a lengthy discussion where the sales person was explaining in detail payments and how payments would happen & what would be covered etc.
Failure to send that recording then FNB will have to pay my claim cause that’s the call that substantiates my claim.
Regards
Now i’m starting to think this is deliberate because why would you do that twice. Below is a screenshot of the recording you keep sending, u’ll see it’s 1:20 and u’ll also see the ref number linked to it. This call ends with me saying i can’t talk right now.
https://snipboard.io/R5r6ZF.jpg
There was another call which was a lengthy discussion where the sales person was explaining in detail payments and how payments would happen & what would be covered etc.
Failure to send that recording then FNB will have to pay my claim cause that’s the call that substantiates my claim.
Regards
SN
Simphiwe N's update02 Jan 2025, 11:48
Reviewer Update
Hi, again i was sent the incorrect recording.
Now i’m starting to think this is deliberate because why would you do that twice. Below is a screenshot of the recording you keep sending, u’ll see it’s 1:20 and u’ll also see the ref number linked to it. This call ends with me saying i can’t talk right now.
https://snipboard.io/R5r6ZF.jpg
There was another call which was a lengthy discussion where the sales person was explaining in detail payments and how payments would happen & what would be covered etc.
Failure to send that recording then FNB will have to pay my claim cause that’s the call that substantiates my claim.
Regards
Now i’m starting to think this is deliberate because why would you do that twice. Below is a screenshot of the recording you keep sending, u’ll see it’s 1:20 and u’ll also see the ref number linked to it. This call ends with me saying i can’t talk right now.
https://snipboard.io/R5r6ZF.jpg
There was another call which was a lengthy discussion where the sales person was explaining in detail payments and how payments would happen & what would be covered etc.
Failure to send that recording then FNB will have to pay my claim cause that’s the call that substantiates my claim.
Regards