PLEASE SAVE YOUR MONEY AND GET LEGAL ADVISE ELSEWHERE

Of all of FNB's offerings, this is by far the worst! I took time to detail a case I needed advice on, after several phone calls and stating the facts of the case, i found it better to detail the case over email as there were developments on the case. I took my previous time to give a very detailed report of the case, but the first email of mine went unresponded to and unanswered. They responded to ask for my ID number, and then there was radio silence. I took the effort, after weeks of not receiving any response. I went through the painstaking effort of drating a very detailed email and attaching all evidence to the claims email address, only for a 'lawyer' to call me two days later, demading that I re-tell the entire story. As I was time poor over the phone, I enquired whether she had access to the email and if she was able to let me know which parts she needed clarity on- this was an awfully long story to re-tell and i had told it more than once telephonically to another consultant; this was confirmed by the lawyer I spoke to. I asked her which details she would like me to expand on given the development opf the case as well as what was previously reported to another lawyer at FNB LAW ON CALL, and she said that I would need to re-tell the story from scratch so she can understand. I am not sure if she is incapable of reading or what the actual issue was, but really, this constant re-telling of facts when I have taken the liberty to painstakingly detail every single thing- is upsetting at best and insulting at worst. What a waste of my premiums.