CW
Carl W

1 reviews | Active since Aug 2012

02 Mar 2016, 15:06

Please Respect your clients

IS IT TOO MUCH TO ASK FOR FNB TO HAVE RESPECT FOR EXISTING CLIENTS.<br> <br> BY RESPECT: I MEAN BE HONEST AND DON'T WASTE MY TIME.<br> <br> I APP**** FOR AN ADDITIONAL DEVICE ONLINE.<br> <br> SOMEONE CALLS ME. - IF FNB HAS NO INTENTION OF ENTERTAINING A NEW CREDIT AGREEMENT, SIMPLY DECLINE, BUT DO NOT PHONE ME, WASTE MY TIME AND THEN LIE TO ME.<br> <br> AFTER TAKING DOWN MY DETAILS, BEFORE AFFORDABILITY IS DONE, THEY DO A CREDIT CHECK.<br> <br> I HAPPEN TO KNOW, MY CREDIT SCORE IS 843. FALLS UNDER VERY GOOD.<br> BELOW THAT IS: POOR, FAIR, GOOD. ABOVE EXCELLENT.<br> <br> SO MY CREDIT SCORE IS ON THE SECOND HIGHEST PLATFORM.<br> <br> <br> AFTER THE CREDIT CHECK - I AM DECLINED BECAUSE MY CREDIT SCORE DOES NOT MEET WITH REQUIREMENTS!!!!<br> <br> WHAT THE HELL DOES THIS BANK WANT?<br> <br> A CREDIT SCORE OF 1000?<br> <br> THAT IS OK, BUT THEN PUT THAT ON THE WEBSITE.<br> AND DO NOT BOTHER TO PHONE US CLIENTS BACK.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Mar 2016, 15:29
Official
Hello ablefable99,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 881114.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)