please remind me why i am banking with you again??

in december i called to reverse a debit order that was older then 40 days and the lady assisting said it will only be reversed after 40days which i am fine with,but now the 40days is ending next week and i called in to ask if they can check the progress which i was told that they are un able see if it was done or not and i was referred to the branch by Glandora Mmampane she was good on the call with me,i went to the branch the lady there said it best we call the fnb call center because she cannot see it on her side hence it was done over the phone,so we call in i speak to couple of people including chenice she told me she will put me through another department they will be able to check for me who i spoke to,i went to the ***** department

OMG the lady i spoke to there was so rude she told me they don't reverse debit orders over 40days but chenice told me that you guys do reverse and the lady who helped me in december assisted me she never told me you don't to make metters worse she told me to let the branch assist me and hung up,1stly you do not hung up on me especially when i am not disrespecting at all she spoke to me like she is disgusted with me this is not on because i left the branch with no answer how come no one can check if the reversal was done like seriously,i am not happy and i want answers the lady who hung up on me i couldn't get her name