Please remind me

A while ago, I did ask. Sadly, FNB changed my query into a complaint, it is NOT a complaint. I can't get ebucks, because of something on my account. The manageress at Heidelberg did explain to me over the phone but I can't remember what exactly it was. I know I need to pay something like R200 into some account and you can't deduct it. Please. 1. Do not list this as a complaint against Heidelberg, they are AWESOME and 2. please tell me exactly where I must pay this R200.00 into so that I can start getting my ebucks. Please don't ask me to drive to Heidelberg though, that's not going to happen. But, I'm happy to make an online payment to any account you wish to have me pay.