PLEASE REFUND MY MONEY!!

I'm very disappointed with the way FNB Card Collection and their attorney Groenewald Lubbe handled my inquiry. On the 17/03/2020 I realized that my FNB bank account was hacked. Someone was sending money from my account using ewallet, buying airtime and also transfer an amount of R3000 to a Discovery Card linked to my savings account. I immediately went to FNB branch to cancel my card and online banking profile. I also open a ***** case. The Discovery Card is currently closed and has been handed over to Groenwald Lubbe Attorneys. At FNB branch i was told they will try to recover the ewallet transfer of R200, buy they informed me that the R3000 is in my Discovery Card account and I must contact FNB Card Collection department for refund. Upon contacting FNB Card Collection, I wast told that the R3000 is in the Attorneys'account (Groenewald Lubbe) and if I want FNB to refund me, I must call Groenewald Lubbe to corfirm if there is arrangement in place to settle outstanding balance on the Discovery Card. On the 18th of march 2020 I contacted Groenewald to send confirmation to the FNB that there is an arrangement in place to pay the outstanding balance. The lady I spoke to at Groenewald Lubbe is Chane Harmse. She assured me that she will send the confirmation to FNB. I waited and no feedback from Groenewald or FNB. Last week, I called Groenewald again and Chane told me that she's still waiting for feedback from FNB card Collection. I asked here if she can send me a copy of her engagement with FNB. She told me that she sent the info using SharePoint and I can follow up with FNB Card Collection. When I contact FNB Card Collection, they told me that it's difficult for them to check any information on SharePoint and I must ask Groenewald to direct the message to a specific individual at FNB Card Collection. On the 27th of March 2020 I called Groenewald again. I was then told by Chane that FNB needs 3mths bank statement, proof of unemployment and motivation letter why I must be refunded. I sent this documents to her the same day. Today on the 06/04.2020 I called her again and the answer is the same that we are still waiting for FNB Card Collection's response. I'm unemployed at this moment and I have no other source of income except for the handouts from family members. we are a family of 6 sitting during this lockdown with no food, no medical supplies, etc. Can FNB please at least refund R2500, the rest of installments will be as per arrangement with Groenewald Lubbe?