Please refund my deposit

Dear FNB for the past three weeks to almost a month you have been working on my deposit refund from Holiday Inn Chelsea which they say cleared upon my check out and the matter is now in your hands. I spoke to several consultants who gave me different timelines every time I enquired in the matter. I completed all documentation and still no response. I enquiring on timelines and no exact turnaround time. This is disappointing and exhausting to say the least. Kindly resolve this as a matter of urgency please.