JP
John P
1 reviews | Active since Jun 2010
16 Jan 2019, 11:23
Please reduce cash withdrawal limit on my credit card to R500
I have an FNB credit card and use online / app banking. On my cheque card, OB allows me to set cash withdrawal limits. Since I have a low requirement for cash this has a R500 max daily withdrawal. For the credit card, the limit setting disappeared from OB some time ago and I cannot see the current cash withdrawal limit or reduce it myself. When I phoned FNB credit card they told me they could not reduce the daily withdrawal limit to R500 as I wished and I must speak to authorisations. I did and they said they could not do this. I am therefore sitting with a potential much higher cash theft possibility that I do not want. This is ridiculous. Please have some one with the authority to change this call me.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
16 Jan 2019, 14:22Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Jan 2019, 14:22
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
