JP
John P

1 reviews | Active since Jun 2010

16 Jan 2019, 11:23

Please reduce cash withdrawal limit on my credit card to R500

I have an FNB credit card and use online / app banking. On my cheque card, OB allows me to set cash withdrawal limits. Since I have a low requirement for cash this has a R500 max daily withdrawal. For the credit card, the limit setting disappeared from OB some time ago and I cannot see the current cash withdrawal limit or reduce it myself. When I phoned FNB credit card they told me they could not reduce the daily withdrawal limit to R500 as I wished and I must speak to authorisations. I did and they said they could not do this. I am therefore sitting with a potential much higher cash theft possibility that I do not want. This is ridiculous. Please have some one with the authority to change this call me.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Jan 2019, 14:22
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** (option one)